Poppy & Pepper A.C.N 667 873 510, its subsidiaries and affiliates in Australia are committed to managing personal information in accordance with the Privacy Act 1998 (Cth) (Privacy Act), the Australian Privacy Principles (APP) and in accordance with the other applicable privacy laws and regulations. We take this commitment seriously understand the importance of your privacy and your concerns about the security of your personal information. This Privacy Policy applies to all personal information collected by Poppy & Pepper via our website located at poppyandpepper.com.au (Website).

1. Personal Information

The Privacy Act considers personal information to be information or an opinion about what an identified individual or an individual who is reasonably identifiable:
a) Whether the information or opinion is true or not; and
b) Whether the information or opinion is recorded in a material form or not

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this Privacy Policy.

Poppy & Pepper may retrieve the following information which it consider to be Personal Information:

1. your name, address and contact details
2. your interests in our products
3. information about your dealings with us or anyone else
4. any other information which we may need to promote our goods or services

Personal Information further includes the following particular information:

1. If you contact us through the online form, we collect your name and email for the purposes of responding to your request;
2. If you purchase something through the shop, we collect your name, email, phone and shipping/billing addresses – for the purpose of completing your order. We may also use your email to keep you updated on special offers or new products that may be of interest to you – you can unsubscribe from this at any time.
3. If you give us information about another person, you should make sure that you are authorised to give us that information. You must also make sure to inform that person of who we are and that we may use and disclose their personal information in accordance with this privacy policy.

2. How we collect Personal Information

a) We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to us in any other way.
b) We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. Please see our ‘Cookies’ clause below for further information.
c) Where reasonable and practicable, we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.

3. Purpose of Collection

a) We use your personal information to provide our products or services to you, to manage and account for our products or services, to improve our products or services, to manage our relationships with you and to provide you with information about our ideas, events or other products or services that may interest you.
b) We customarily only disclose Personal Information to our service providers who assist us in operating our website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
c) By using Our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link. If you would prefer not to receive this information, please contact us at customercare@poppyandpepper.com.au.

 4. Security and Access of your Personal Information

a) We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When We no longer require your Personal Information for the purpose for which We obtained in, We will take reasonable steps to destroy and anonymise or de-identify it.
b) The Australian Privacy Principles (APP):
a. Permit you to obtain access to the Personal Information we hold about you in certain circumstances (APP 12); and
b. Allow you to correct inaccurate Personal Information subject to certain exceptions (APP 13)
c) Where you would like to obtain such access, please contact us in writing at customercare@poppyandpepper.com.au.

5. Complaints and concerns procedure
a) If you have a complaint concerning the way and manner we maintain the privacy of your Personal Information, please contact us in writing and detail your concerns to us so that we can investigate.
b) All complaints will be considered by our Director(s) and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

6. Amending this Privacy Policy

Poppy & Pepper may make changes from time to time with respect to the terms of this Privacy Policy. We reserve the right to make any changes to this Policy. We may notify you about any amendments or changes made by providing an updated version of this Policy on our website.

7. Cookies

This website uses cookies. It is a requirement of purchasing from this website that you allow your browser to accept cookies. We may use cookies to learn about how people use our website, what they are interested in and to help us make a better website. Like most other websites, we may automatically record details about any computer used to access the website such as the date and time of access, the IP address, domain name and details of the information accessed.

8. Overseas Transfer

Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request Us to do so. If you request Us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the APP and We will not be liable for any mishandling of your information in such circumstances.