Terms & Conditions
Our Story
Poppy & Pepper is an Australian independent and women-led housewares branding creating enduring and considered pieces that are as functional as they are beautiful. We emerged from an aspiration to contribute a meaningful threat to the fabric of contemporary Australian design. Inherent in every collection – every piece – is an expression of a connection between two cultures: a modern Australian sensibility, melded with age-old Chinese ceramic traditions. Together, these inspirations embody our Founder and Creative Director, Shiaoh’s, own Chinese-Australian identity, and shape the unique aesthetic we’re known for.
We are ignited by our passion for art and design; fascinated by the process of translating it into meticulously crafted wares that bring a new level of elegance and appreciation to everyday living. Poppy & Pepper’s favourite subject is Australian nature, and we celebrate it – both intricately and abstractly – through colour palettes, patterns and imagery. Yet in form, we draw inspiration from the timeless and refined shapes of traditional Chinese design, expanding across time periods. The result is a signature design aesthetic we’ve called Figure & Form – it embraces ‘both’, while entwined with our appreciation for the well-made.
Website Terms of Use
Poppy & Pepper A.C.N 667 873 510 (also known as P&P), (Website Owner) owns and operates this website (Website). The following Website terms of use (Terms of Use) govern your access to and use of this Website and the protects and services available through this Website (Goods and Services).
We’ll do our best to prevent any delays or interruptions to the website, but we cannot promise that the website will be available at all times. We may stop the operation of part of the website or all of it, at any time and without notice to you. However, we will not be responsible for any loss, cost, damage or liability that may arise as a result. We try to make sure the content on the website is accurate, but we do not guarantee this.
By using this Website and any related Goods and Services, you are agreeing to all of the Terms of Use, current at the time of your use of the Website. Should you require any information relating to these Terms and Conditions, please contact us via email (customercare@poppyandpepper.com.au).
1. Amendments to the Website Terms of Use
1.1. The Website Owner reserves the right to amend these Terms of Use from time to time at its discretion (Amendments). Amendments will be effective immediately. Where practicable we will endeavour to notify you of the Amendments to the Terms of Use. Your continued use of the Website following any such Amendment will represent an agreement by you to be bound by the Amendments to the Terms of Use. We suggest you check the Terms of Use regularly to ensure you are aware of the most up to date terms.
2. Linked Sites
2.1. This Website may contain links to other websites (Linked Sites), which are not operated by Website Owner. The Website Owner has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of the Linked Sites. Your use of the Linked Sites will be subject to the Termsof Use and service contained within each such Linked Sites, if any.
3. Privacy Policy
3.1. Our privacy policy, which sets out how we will use your information, can be found here. By using this Website, you consent to the processing described the privacy policy and warrant that all data provided by you is accurate.
4. Orders
When you place an order, you are offering to purchase the product(s) you have specified at the price stated for those said products. We reserve the right to accept or reject your order for any reason, including if the requested product is not available, if there is an error in the price or the product description posted on our Website or in your order.
Please see our Shipping & Returns policy for more information about Click & Collect, shipping and returns.
5. Prohibitions
5.1 Access to the Website is provided to you on the basis that you must not misuse this Website. Accordingly, you will not do any of the following:
5.1.1. Commit or encourage a criminal offence;
5.1.2.Transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene;
5.1.3. Hack into any aspect of the Website; corrupt data; cause annoyance to other users;
5.1.4. Maliciously interrupt the purchase of Goods and Services from the Website;
5.1.5. Infringe upon the rights of any other person’s proprietary rights;
5.1.6. Send any unsolicited advertising or promotional material (spam); or
5.1.7 Attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.
5.2.You acknowledge that breaching this prohibitions clause would constitute a criminal offence and, if breached, the Website Owner will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
5.3 The Website Owner will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any Linked Sites.
6. Intellectual Property and Trademarks
6.1. The content and design of this website is all subject to copyright, which we reserve and own (or use under licence from someone else). Your browser (by its usual operation) may make a temporary copy of the website, please feel free to do so. Other than that, you must not copy, adapt, store, transmit, print, display, perform, publish or create derivative works from any part of this website; or commercialise any information, products or services on this website. If you wish to do any of these things, you must get our written permission first.
6.2. Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with the Website Owner and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to the Website Owner.
7. Do Note Rely on Information on this Site
7.1. This Site is provided on an “as is” and “as available” basis, and we make no representations or warranties, express or implied, regarding the operation or availability of the Site.
7.2. The Content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the Content on our Site is accurate, complete or up-to-date.
8. Limitation of Liability
8.1. In no event will we, our affiliates or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, our Site, any websites linked to it, any Content on our Site or such other websites or any services or items obtained through our Site or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
8.2. Nothing in this clause affects any liability which cannot be excluded or limited under applicable law. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. Where our liability cannot be excluded, we limit our liability to the fullest extent permitted by the Australian Consumer Law.
8.3. You agree to defend, indemnify and hold us, our affiliates, licensors and service providers, and each of their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns, harmless from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these terms or your use of the Site, including, but not limited to [,your User Contributions], your use of any information obtained from the Site and any use of the Site’s Content, services and products other than as expressly authorised in these terms.
9. Third Party Links
9.1. Where our Site contains links to other sites (including banner advertisements and sponsored links) and resources provided by third parties (Third Party Links), these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources, and you access third party websites entirely at your own risk and subject to the terms and conditions of use for those websites.
10. Indemnity
10.1. You agree to indemnify, defend and hold harmless the Website Owner, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the Terms of Use.
11. Invalidity
11.1. If any part of the Terms of Use is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Use will not be affected and all other clauses remain in full force and effect. So far as possible where any clause/subclause or part of a clause/sub clause can be severed to render the remaining part valid, the clause must be interpreted accordingly. Alternatively, you agree that the clause must be rectified and interpreted in such a way that closely resembles the original meaning of the clause/subclause as is permitted by law.
12. Complaints and concerns procedure
12.1. If you have a complaint concerning the way and manner we maintain the privacy of your Personal Information, please contact us in writing and detail your concerns to us so that we can investigate.
12.2. All complaints will be considered by our Director(s) and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).
13. Governing Law
13.1. These Terms and Conditions are governed by the laws of Victoria and the courts of Victoria have exclusive jurisdiction in relation to any disputes arising out of these Terms or relating to the law.