Frequently Asked Questions

All P&P products are designed in Melbourne by our founder and Creative Director Shiàoh. Shiàoh works with a team of creative minds based all around Australia. P&P collaborate with Australian artists and other creative brands who share the same visions for special collections of products.

All P&P ceramic products are made in Jingdezhen, Jiangxi province, China. Shiàoh works closely with a network of ceramic professionals from, but not limited to: 3D artists, glaze specialists, moulding engineers, print craftsmen and firing technicians. We ethically source environmentally-friendly materials and are conscious of waste management. We treat our makers and craftspeople with respect and always ensure equitable recognition and compensation for their valuable work.

Your orders are shipped from or can be collected at P&P’s Melbourne warehouse. Our warehouse team receives and hand packs your order with care. During the process we minimise unnecessary waste while also ensuring the quality of our packing services.

P&P curate collection based handcrafted ceramic homewares. New collections can take time to release due to lengthy development processes. We encourage you to join our mailing list for updates on new releases and other P&P news and information.

Our ceramic wares are crafted almost entirely by hand. Colours may, therefore, vary slightly on glazes from batch to batch due to season change or other environmental factors. Patterns may also vary due to their hand painted or printed nature, and sizes and weights may vary on fully hand-thrown wares.

We aim to capture the true colours and textures of our products on our website through product imagery. We always colour-correct photos against real products in post-production to present the most accurate digital representations of our products. While there will always be slight differences, we try our best to bring you product images that are true to form and colour.

We provide product information under each product page, we recommend reading the Specifications and Care sections for details.

We use recyclable and/or compostable materials to pack your order. Our products are firstly packed in individual or set packaging from the ceramic studios where they are made; then our warehouse team hand picks and packs your order into a mailing carton filled with protective packing materials for extra security. We may pack your order in two or more mailing cartons due to different product sizes.

We pack Click & Collect orders in a shopping bag, or in a carton if your order is heavy.

We also offer gift wrap your order, find out more here.

Please visit Shipping & Returns for details.

Yes, we sell e-gift cards. You can purchase a P&P gift card here.

P&P is predominantly an online store with all orders shipped from our Melbourne warehouse. We do not have a physical store. But we offer Click & Collect, you are welcome to visit our warehouse to collect your order, when we notify you it is ready for collection via email.

We also attend various design markets in several major cities across Australia. Sign up our newsletter and follow our Insta profile for updates.

You can purchase P&P ceramics via our website. We are growing our list of stockists and we attend various design markets in several major cities across Australia. Sign up our newsletter and follow our Insta profile for updates. Unfortunately, we do not sell products directly from our warehouse.

Please contact us here or reach out to our Customer Care team via email customercare@poppyandpepper.com.au should you have any questions before or after purchase; or, if you have any feedback to share with us. We strive to improve our customer service and will expand to phone call and live chat services as our business grows.

The handcrafted nature of our ceramics means we only make them in small batches. Popular wares can be sold out while more are being made. You’re welcome to contact us here to find out about a particular product you wish to purchase.

As a young business that believes in pricing our products fairly, always, we don’t schedule regular or seasonal sales. We do, however, ensure our sales events are carefully considered and that customers are advised ahead of time via our website, newsletter and social media platforms. We encourage you to subscribe our newsletter to receive sales and other marketing updates.